PENUMBRASTITCH LTD Shipping Policy (EU)
Company Name: PENUMBRASTITCH LTD
Website: www.penustitch.com
Customer Service Email: [email protected]
Thank you for choosing PENUMBRASTITCH LTD! We are committed to providing you with high-quality clothing and efficient delivery services. Please read the following carefully:
1. Order Processing and Shipping Time
Orders are processed and shipped within 5-7 business days (slight delays may occur during holidays).
After shipment, you will receive a confirmation email with tracking information so you can easily check the status of your package.
2. Shipping Time
Within the EU: Estimated shipping time is 20-40 days (depending on the destination country and carrier).
Extraneous areas (such as overseas territories) may require additional time; please refer to the actual delivery schedule of the carrier.
3. Shipping Rates
Shipping rates are automatically calculated based on the order amount, weight, and shipping destination. The specific charges are available at checkout.
4. Logistics Partners
We partner with reliable international logistics companies (such as DHL, UPS, and local post offices) to ensure the safe delivery of your package.
5. Package Tracking and Signature
After shipment, you can use the tracking number in the email to check the real-time progress of your package on the logistics company's website.
Please ensure the delivery address is accurate. If delivery fails due to incorrect information, the additional shipping costs will be borne by the customer.
6. Delayed or Lost Package Handling
If your package has not arrived after the estimated delivery time, please first use the tracking number to track it or contact the logistics company.
If your package is confirmed to be lost, please contact our customer service at [email protected] and we will assist in reissuing or refunding it.
7. Customs Duties and Import Taxes
Orders within the EU are generally free of additional customs duties (EU internal trade rules apply).
Some countries may impose Value Added Tax (VAT), which is the customer's responsibility.
8. Contact Us
If you have any shipping questions, please feel free to contact:
PENUMBRASTITCH LTD
Email: [email protected]
Website: www.penustitch.com