PENUMBRASTITCH LTD Service Policy (EU)
Company Name: PENUMBRASTITCH LTD
Website: www.penustitch.com
Customer Service Email: [email protected]
Thank you for choosing PENUMBRASTITCH LTD. We are committed to providing you with quality clothing and exceptional customer service. This Service Policy, which includes our Privacy Policy, Shipping Policy, and Return Policy, applies to customers in the EU.
1. Privacy Policy
1.1 Information Collection
We collect the following types of personal information:
Contact information (name, address, email address, phone number)
Payment information (processed via a secure payment gateway)
Order history and preferences
Device and usage data (via cookies)
1.2 Data Use
Your data will be used for:
Order processing and shipping
Customer service communications
Website enhancements
Marketing activities (with your consent)
1.3 Data Protection
We use industry-standard security measures to protect your data and adhere to the EU General Data Protection Regulation (GDPR).
1.4 Your Rights
You have the right to:
Access your personal data
Request correction or deletion of data
Restrict or object to data processing
Data portability
2. Shipping Policy
2.1 Order Processing
Orders will be processed and shipped within 5-7 business days.
You will receive a confirmation email with tracking information after shipment.
2.2 Delivery Time
Estimated delivery time within the EU: 20-40 days. Remote areas may take longer.
2.3 Shipping Costs
Shipping costs are calculated based on the order amount and destination.
2.4 Package Tracking
You can track the status of your package using the provided tracking number.
3. Return Policy
3.1 Return Period
You can return or exchange your item within 14 days of receipt without giving any reason. Items must be new and unused.
3.2 Return Conditions
Returns accepted for:
Product quality issues
Wrong item shipped
Unconditional returns (EU statutory rights)
Non-returnable:
Used or damaged items
3.3 Return and Exchange Process
Contact Customer Service to obtain return authorization.
Send the product back as requested.
Refunds/exchanges will be processed after receipt and inspection of the product.
3.4 Refund Processing
Refunds will be credited back to the original payment method.
Processing Time: 5-10 business days.
4. Contact Us
If you have any questions, please contact us via the following methods:
PENUMBRASTITCH LTD
Email: [email protected]
Website: www.penustitch.com